CASO TEC-01 / DOCUMENTO DE CONSULTA

Vendor Evaluation.

La matriz completa: 54 subcategorías de evaluación,
53 definidas y una reservada para un objetivo local.

Acerca de este documento

Esta vista de lectura reproduce los criterios y valores guardados de la hoja «INDICADORES PONDERADOS». El texto se conserva en su idioma original. El Excel conserva el formato y las fórmulas del archivo recibido.

La matriz describe los criterios de evaluación; por sí sola no acredita el resultado de 30% a 113% relatado en el caso.

Buscar en el documentoÁrea de evaluación

54 de 54 subcategorías

1.1.1 - Alignment to job description

1.1.1 - Alignment to job description: resources (back office + field force) in alignment to Job Description

Indicador · Indicator: 1.1 - Hiring and replacement process
Peso del indicador · Weight: 4.5
Peso relativo del indicador · Weight %: 19.565217%
Alcance · Scope: National
Peso del requisito · Weight: 2
Peso relativo del requisito · Weight %: 44.444444%
Fuente · Source: Individual
profile report
Referencia · Reference: Last Quarter

0Don’t meet requirements

<80% of resources in alignment to Job Description

0.5Meet requirements partially

>=80% <90% of resources in alignment to Job Description

1Meet requirements

>=90% of resources in alignment to Job Description

1.5Exceed requirements

100% of resources in alignment to Job Description

1.1.2 - Employee turnover

1.1.2 - Employee turnover: (Number of leavers from the company in last quarter/ Average number of staff in last quarter)

Indicador · Indicator: 1.1 - Hiring and replacement process
Peso del indicador · Weight: 4.5
Peso relativo del indicador · Weight %: 19.565217%
Alcance · Scope: National and Regional
Peso del requisito · Weight: 1
Peso relativo del requisito · Weight %: 22.222222%
Fuente · Source: Agency Report (Relation of Leavers from the company in last quarter)
Referencia · Reference: Last Quarter

0Don’t meet requirements

>10% of turnover

0.5Meet requirements partially

>8% <=10% of turnover

1Meet requirements

>5% <=8% of turnover

1.5Exceed requirements

<=5% of turnover

1.1.3 - People replacement time

1.1.3 - People replacement time: average time to hire new people to execute their assigned role (in working days)

Indicador · Indicator: 1.1 - Hiring and replacement process
Peso del indicador · Weight: 4.5
Peso relativo del indicador · Weight %: 19.565217%
Alcance · Scope: National and Regional
Peso del requisito · Weight: 1
Peso relativo del requisito · Weight %: 22.222222%
Fuente · Source: Agency Report (Relation of opened positions describing: date which position was opened X date that position was occuped)
Referencia · Reference: Last Quarter

0Don’t meet requirements

Average replacement time (working days) of any of the following resources:
- Reps : >12 days
- Supervisor: >20 days
- Manager: >45 days
Back-office resources:
- Operational staff: >17 days
- Manager: >45 days

0.5Meet requirements partially

Average replacement time (working days) of the following resources:
- Reps : >10 <=12 days
- Supervisor: >17 <=20 days
- Manager: >35 <=45 days
Back-office resources:
- Operational staff: >14 <=17 days
- Manager: >35 <=45 days

1Meet requirements

Average replacement time (working days) of the following resources:
- Reps: >8 <=10 days
- Supervisor: >13 <=17 days
- Manager: >25 <=35 days
Back-office resources:
- Operational staff: >10 <=14 days
- Manager: >25 <=35 days

1.5Exceed requirements

Average replacement time (working days) of the following resources:
- Reps: <=8 days
- Supervisor: <=13 days
- Manager: <=25 days
Back-office resources:
- Operational staff: <=10 days
- Back-office Manager: <=25 days

1.1.4 - Confidentiality agreement

1.1.4 - Confidentiality agreement: current resources (Field Force + Back Office) with non-disclosure and confidentiality agreement signed

Indicador · Indicator: 1.1 - Hiring and replacement process
Peso del indicador · Weight: 4.5
Peso relativo del indicador · Weight %: 19.565217%
Alcance · Scope: National
Peso del requisito · Weight: 0.5
Peso relativo del requisito · Weight %: 11.111111%
Fuente · Source: Agency Report (Present non-disclosure and confidentiality agreement signed)
Referencia · Reference: Last Quarter

0Don’t meet requirements

Any resource with confidentiality agreement not signed

0.5Meet requirements partially

Not applied in this case

1Meet requirements

100% of internal resources with non-disclosure and confidentiality agreement signed

1.5Exceed requirements

100% of internal resources with non-disclosure and confidentiality agreement signed.
Initiative implemented to communicate to staff good practises of confidentiality (pre-agreed with Nokia).

1.2.1 - Retail team training planning

1.2.1 - Retail team training planning: training sessions planned according to brand's guidelines in order to provide to field force:
- Product and technology
- Operational skills (MEG, FEG etc)
- Soft skills (selling skills, supervision skills, coaching, leadership, planning etc)

Indicador · Indicator: 1.2 - Competence development
Peso del indicador · Weight: 10
Peso relativo del indicador · Weight %: 43.478261%
Alcance · Scope: National and Regional
Peso del requisito · Weight: 2
Peso relativo del requisito · Weight %: 20%
Fuente · Source: Agency Report (Planning Worksheet with relation of trainings in agreement with Marketing Services)
Referencia · Reference: Last and current Quarter (validated by Mkt Services Manager)

0Don’t meet requirements

Training sessions not planned to field force considering any of the modules:
- Product and technology
- Operational skills (MEG, FEG etc)
- Soft skills (selling skills, supervision skills, coaching, leadership, planning etc)

0.5Meet requirements partially

Training sessions planned in current quarter to field force:
- Product and technology
- Operational skills (MEG, FEG etc)
- Soft skills training sessions not planned (selling skills, sales supervision etc)

1Meet requirements

Training sessions planned in last and current quarter to field force:
- Product and technology
- Operational skills (MEG, FEG etc)
- Soft skills training sessions not planned (selling skills, sales supervision etc)

1.5Exceed requirements

Not applied in this case

1.2.2 - Training Execution (RP Vendor)

1.2.2 - Training Execution (RP Vendor): training sessions executed as planned according to brand's guidelines:
- Operational skills (MEG, FEG etc)
- Soft skills (selling skills, supervision skills, coaching, leadership, planning etc)

Indicador · Indicator: 1.2 - Competence development
Peso del indicador · Weight: 10
Peso relativo del indicador · Weight %: 43.478261%
Alcance · Scope: National and Regional
Peso del requisito · Weight: 2
Peso relativo del requisito · Weight %: 20%
Fuente · Source: Agency Report
Referencia · Reference: Last Quarter (validated by Mkt Services Manager)

0Don’t meet requirements

Training sessions not executed as planned

0.5Meet requirements partially

Accomplishment of total number of people trained as planned

1Meet requirements

Accomplishment of total number of people trained as planned and number of trainining sessions per person executed according to Nokia's guidelines

1.5Exceed requirements

Not applied in this case

1.2.3 - Training Execution (Training Vendor)

1.2.3 - Training Execution (Training Vendor): accomplishment of training sessions as planned according to Nokia's guidelines:
- Product and technology

Indicador · Indicator: 1.2 - Competence development
Peso del indicador · Weight: 10
Peso relativo del indicador · Weight %: 43.478261%
Alcance · Scope: National and Regional
Peso del requisito · Weight: 2
Peso relativo del requisito · Weight %: 20%
Fuente · Source: Agency Report (RP Vendor is responsible to guarantee staff's attendance to training sessions)
Referencia · Reference: Last Quarter (validated by Mkt Services Manager)

0Don’t meet requirements

Training sessions not executed as planned

0.5Meet requirements partially

Accomplishment of total number of people trained as planned

1Meet requirements

Accomplishment of total number of people trained as planned and number of trainining sessions per person executed according to Nokia's guidelines

1.5Exceed requirements

Not applied in this case

1.2.4 - Training Absorption (RP Vendor)

1.2.4 - Training Absorption (RP Vendor): trainining sessions executed by RP Vendor absorved by Field Force

Indicador · Indicator: 1.2 - Competence development
Peso del indicador · Weight: 10
Peso relativo del indicador · Weight %: 43.478261%
Alcance · Scope: National and Regional
Peso del requisito · Weight: 2
Peso relativo del requisito · Weight %: 20%
Fuente · Source: Knowledge Exam Results
Referencia · Reference: Last Quarter (validated by Mkt Services Manager)

0Don’t meet requirements

Average grade must be < 6

0.5Meet requirements partially

Average grade must be >=6 <7

1Meet requirements

Make and distribute tests to measure absorved knowledge of Retail Program trainees after each training session. To fit expections the tests average grade must be >=7 and <9

1.5Exceed requirements

Average grade must be >=9

1.2.5 - Personal Development Plan (PDP)

1.2.5 - Personal Development Plan (PDP): formal Field Force Personal Development Plan (PDP) implemented

Indicador · Indicator: 1.2 - Competence development
Peso del indicador · Weight: 10
Peso relativo del indicador · Weight %: 43.478261%
Alcance · Scope: National and Regional
Peso del requisito · Weight: 1
Peso relativo del requisito · Weight %: 10%
Fuente · Source: Agency Report
Referencia · Reference: Last Quarter (validated by Mkt Services Manager)

0Don’t meet requirements

Formal Field Force Personal Development Plan (PDP) not implemented

0.5Meet requirements partially

Formal Field Force Personal Development Plan (PDP) implemented for Managers

1Meet requirements

Formal Field Force Personal Development Plan (PDP) implemented for Managers and Supervisors

1.5Exceed requirements

Formal Field Force Personal Development Plan (PDP) implemented for the whole Field Force team.
Additionally, development plan for colletive to Field Force.

1.2.6 - Occupational health and safety protection and response

1.2.6 - Occupational health and safety protection and response: provide training sessions of safe driving and to prevent work accidents (Eg: CIPA in Brazil)

Indicador · Indicator: 1.2 - Competence development
Peso del indicador · Weight: 10
Peso relativo del indicador · Weight %: 43.478261%
Alcance · Scope: —
Peso del requisito · Weight: 1
Peso relativo del requisito · Weight %: 10%
Fuente · Source: In place
Referencia · Reference: Last Quater

0Don’t meet requirements

Occupational health and safety protection and response procedures not in place

0.5Meet requirements partially

Not applied in this case

1Meet requirements

Occupational health and safety protection and response procedures in place

1.5Exceed requirements

Not applied in this case

1.3.1 - Compensation model process

1.3.1 - Compensation model process: compensation model implemented according to Nokia's guidelines for all Field Force positions and KPIs to guarantee:
- Sales objectives in last week of current month
- Real sales evaluation in last week of current month

Indicador · Indicator: 1.3 - Compensation Model
Peso del indicador · Weight: 3
Peso relativo del indicador · Weight %: 13.043478%
Alcance · Scope: National and Regional
Peso del requisito · Weight: 1
Peso relativo del requisito · Weight %: 33.333333%
Fuente · Source: Agency Report
Referencia · Reference: Last Month

0Don’t meet requirements

Compensation model not implemented according to Nokia's guidelines

0.5Meet requirements partially

Compensation model implemented according to Nokia's guidelines for at least Supervisors, Trade and Sales Reps. But it is applied just Sales and Supervision KPIs. Besides:
- Sales objectives in last week of current month
- Real sales in last week of current month

1Meet requirements

Compensation model implemented according to Nokia's guidelines for all Field Force positions and KPIs to guarantee:
- Sales objectives in last week of current month
- Real sales evaluation in last week of current month

1.5Exceed requirements

Compensation model implemented according to Nokia's guidelines for all Field Force positions and KPIs to guarantee:
- Sales objectives in first working day of month
- Real sales evaluation in last week of current month
Communication process implemented to clarify doubts related to compensation model (eg.: Hotline to clarify doubts).

1.3.2 - CM Understanding by Managers and Supervisors

1.3.2 - CM Understanding by Managers and Supervisors: fixed and variable ratio and financial impact of each KPI by retail managers and supervisors

Indicador · Indicator: 1.3 - Compensation Model
Peso del indicador · Weight: 3
Peso relativo del indicador · Weight %: 13.043478%
Alcance · Scope: National and Regional
Peso del requisito · Weight: 1
Peso relativo del requisito · Weight %: 33.333333%
Fuente · Source: Knowledge Exam Results
Referencia · Reference: Last Quarter

0Don’t meet requirements

Average grade must be < 7

0.5Meet requirements partially

Average grade must be >=7 <8

1Meet requirements

Average grade must be >=8 <9

1.5Exceed requirements

Average grade must be >=9

1.3.3 - CM Understanding by Reps

1.3.3 - CM Understanding by Reps: fixed and variable ratio and financial impact of each KPI by Sales and Trade Reps

Indicador · Indicator: 1.3 - Compensation Model
Peso del indicador · Weight: 3
Peso relativo del indicador · Weight %: 13.043478%
Alcance · Scope: National and Regional
Peso del requisito · Weight: 1
Peso relativo del requisito · Weight %: 33.333333%
Fuente · Source: Knowledge Exam Results
Referencia · Reference: Last Quarter

0Don’t meet requirements

Average grade must be < 6

0.5Meet requirements partially

Average grade must be >=6 <7

1Meet requirements

Average grade must be >=8 <9

1.5Exceed requirements

Average grade must be >=9

1.4.1 - People motivated with retail program

1.4.1 - People motivated with retail program: Staff commited to brand's retail program objectives

Indicador · Indicator: 1.4 - People Motivation
Peso del indicador · Weight: 3.5
Peso relativo del indicador · Weight %: 15.217391%
Alcance · Scope: National and Regional
Peso del requisito · Weight: 1
Peso relativo del requisito · Weight %: 28.571429%
Fuente · Source: Climate Survey (conducted by thir part independent company)
Referencia · Reference: Every Half

0Don’t meet requirements

Survey overall rating <70%

0.5Meet requirements partially

Survey overall rating >=70% <75%

1Meet requirements

Survey overall rating >=75% <85%

1.5Exceed requirements

Survey overall rating >=85%

1.4.2 - Proud of representing the brand

1.4.2 - Proud of representing the brand: Field Force is proud of representing brand in POS

Indicador · Indicator: 1.4 - People Motivation
Peso del indicador · Weight: 3.5
Peso relativo del indicador · Weight %: 15.217391%
Alcance · Scope: National and Regional
Peso del requisito · Weight: —
Peso relativo del requisito · Weight %: —
Fuente · Source: Climate Survey (conducted by thir part independent company)
Referencia · Reference: Every Half

0Don’t meet requirements

Climate survey resulting <80% of good or excelent scores

0.5Meet requirements partially

Climate survey resulting >=80% <85% of good or excelent scores

1Meet requirements

Climate survey resulting >=85% <90% of good or excelent scores

1.5Exceed requirements

Climate survey resulting >=90% of good or excelent scores

1.4.3 - Proud of working for Vendor

1.4.3 - Proud of working for Vendor: Field Force is motivated to work for Vendor

Indicador · Indicator: 1.4 - People Motivation
Peso del indicador · Weight: 3.5
Peso relativo del indicador · Weight %: 15.217391%
Alcance · Scope: National and Regional
Peso del requisito · Weight: 1
Peso relativo del requisito · Weight %: 28.571429%
Fuente · Source: Climate Survey (conducted by thir part independent company)
Referencia · Reference: Every Half

0Don’t meet requirements

Climate survey resulting <70% of good or excelent scores

0.5Meet requirements partially

Climate survey resulting >=70% <75% of good or excelent scores

1Meet requirements

Climate survey resulting >=75% <85% of good or excelent scores

1.5Exceed requirements

Climate survey resulting >=85% of good or excelent scores

1.4.4 - Feedback and complaint channel

1.4.4 - Feedback and complaint channel: communication channel in place for staff openly complain for issues violating company values or unethical conducts

Indicador · Indicator: 1.4 - People Motivation
Peso del indicador · Weight: 3.5
Peso relativo del indicador · Weight %: 15.217391%
Alcance · Scope: —
Peso del requisito · Weight: 0.5
Peso relativo del requisito · Weight %: 14.285714%
Fuente · Source: In place
Referencia · Reference: Last Quarter

0Don’t meet requirements

Complaint channel not in place

0.5Meet requirements partially

Not applied in this case

1Meet requirements

Complaint channel in place

1.5Exceed requirements

Not applied in this case

1.5.1 - Payroll

1.5.1 - Payroll: transparency with Staff and brand presenting clearly payroll, compensation, working expenses, benefits and receipts done on time

Indicador · Indicator: 1.5 - Payroll
Peso del indicador · Weight: 2
Peso relativo del indicador · Weight %: 8.695652%
Alcance · Scope: National
Peso del requisito · Weight: 2
Peso relativo del requisito · Weight %: 100%
Fuente · Source: Agency Report (present photocopy of documents that justify payment of salaries and benefits)
Referencia · Reference: Last Month

0Don’t meet requirements

Does not present payroll and receipts to Nokia and staff

0.5Meet requirements partially

Not applied in this case

1Meet requirements

Pays salaries /taxes correctly on time and present payroll and all receipts to Nokia in a quarter basis done on time

1.5Exceed requirements

Pays salaries /taxes correctly on time and present payroll and all receipts to Nokia in a quarter basis done on time.
Besides, it presents for Staff a document to discriminate all parts of the whole amount of money paid (fixed salary, compensation model, benefits etc)

2.1.1 - Field Force Allocation

2.1.1 - Field Force Allocation: Field force allocated according to Retail Classification for service level in POS (right resources allocated in right POS, assigning adequated service level). Additionally, it must be considered exceptions in service level pre agreed with Retail Country Manager

Indicador · Indicator: 2.1 - Resource Allocation (Field Force)
Peso del indicador · Weight: 4
Peso relativo del indicador · Weight %: 18.181818%
Alcance · Scope: National and Regional
Peso del requisito · Weight: 3
Peso relativo del requisito · Weight %: 75%
Fuente · Source: Agency Report (report must consider exceptions pre agreed with Retail Country Manager out of the Store Database)
Referencia · Reference: Last Quarter

0Don’t meet requirements

<80% of field force allocated according to Retail Classification for service level in POS

0.5Meet requirements partially

>=80% <90% of field force allocated according to Retail Classification for service level in POS

1Meet requirements

>=90% <100% of field force allocated according to Retail Classification for service level in POS

1.5Exceed requirements

100% of field staff allocated according to Retail Classification for service level in POS

2.1.2 - Span of control

2.1.2 - Span of control: (Calculated by number of Reps / Supervisors). Additionally, it must be considered exceptions in span of control pre agreed with Retail Country Manager

Indicador · Indicator: 2.1 - Resource Allocation (Field Force)
Peso del indicador · Weight: 4
Peso relativo del indicador · Weight %: 18.181818%
Alcance · Scope: National and Regional
Peso del requisito · Weight: 1
Peso relativo del requisito · Weight %: 25%
Fuente · Source: Agency Report
Referencia · Reference: Last Quarter

0Don’t meet requirements

Average of total span of control: <11 or >13

0.5Meet requirements partially

Average of total span of control: >=11 <=13

1Meet requirements

Average of total span of control: >=11 <=13
And >=90% of supervisors (individually) with span of control >8 and <15

1.5Exceed requirements

Average of total span of control equalls to 12
100% of supervisors (individually) with span of control >8 and <15

2.2.1 - Process and methodology of mapping, Store DNA Database and Retail Classification

2.2.1 - Process and methodology of mapping, Store DNA Database and Retail Classification: process and methodology to execute and update mapping, Store DNA database and retail classification:
- Database (active POS and inactive POS)
- New POS

Indicador · Indicator: 2.2 - Mapping + Store DNA Database
Peso del indicador · Weight: 5
Peso relativo del indicador · Weight %: 22.727273%
Alcance · Scope: National
Peso del requisito · Weight: 2
Peso relativo del requisito · Weight %: 40%
Fuente · Source: In Place
Referencia · Reference: Last Month

0Don’t meet requirements

Process and methodology of mapping, Store DNA Database and Retail Classification not implemented

0.5Meet requirements partially

Process and methodology implemented to execute and update mapping, Store DNA database and Retail Classification at least every half

1Meet requirements

Process and methodology implemented to execute and update mapping, Store DNA database and Retail Classification at least every four months

1.5Exceed requirements

Process, methodology and an electronic tool implemented to execute and update mapping, Store DNA database and Retail Classification at least every four months

2.2.2 - Regions mapped

2.2.2 - Regions mapped: regions determined by Nokia in the country mapped with complete Store DNA database

Indicador · Indicator: 2.2 - Mapping + Store DNA Database
Peso del indicador · Weight: 5
Peso relativo del indicador · Weight %: 22.727273%
Alcance · Scope: National and Regional
Peso del requisito · Weight: 1
Peso relativo del requisito · Weight %: 20%
Fuente · Source: In Place
Referencia · Reference: Last Month

0Don’t meet requirements

<80% of regions determined by Nokia mapped

0.5Meet requirements partially

>=80% <90% of regions determined by Nokia mapped
(Main cities determined by Nokia full mapped and others partially mapped)

1Meet requirements

>=90% <100% of regions determined by Nokia full mapped

1.5Exceed requirements

>=100% of regions determined by Nokia full mapped

2.2.3 - Store DNA Database accuracy

Indicador · Indicator: 2.2 - Mapping + Store DNA Database
Peso del indicador · Weight: 5
Peso relativo del indicador · Weight %: 22.727273%
Alcance · Scope: National and Regional
Peso del requisito · Weight: 2
Peso relativo del requisito · Weight %: 40%
Fuente · Source: Retail Audit (by independent company)
Referencia · Reference: Last Month

0Don’t meet requirements

<90% of accuracy in data collected

0.5Meet requirements partially

>=90% <95% of accuracy in data collected

1Meet requirements

>=95% of accuracy in data collected

1.5Exceed requirements

100% of accuracy in data collected

2.3.1 - Process and methodology of routing

2.3.1 - Process and methodology of routing: process and methodology implemented in a daily routine basis to execute routing and to continuously update routes generated

Indicador · Indicator: 2.3 - Routing + Territory Design
Peso del indicador · Weight: 5
Peso relativo del indicador · Weight %: 22.727273%
Alcance · Scope: National
Peso del requisito · Weight: 1
Peso relativo del requisito · Weight %: 33.333333%
Fuente · Source: In Place
Referencia · Reference: Last Month

0Don’t meet requirements

Inefficient process and methodology of routing in place

0.5Meet requirements partially

Process and methodology in a daily routine basis implemented to execute routing and to update routes generated at least bi-monthly

1Meet requirements

Process and methodology in a daily routine basis implemented to execute routing and to update routes generated at least monthly

1.5Exceed requirements

Process, methodology and an electronic tool in a daily routine basis implemented to execute routing and to update routes generated at least monthly

2.3.2 - Routes Efficiency

2.3.2 - Routes Efficiency: field routes implemented considering:
- Boundaries established in routes defined, avoiding overlaping in Reps routes and Supervisor's areas
- Trade reps routes present logical sequence based on geographic and Retail Classification

Indicador · Indicator: 2.3 - Routing + Territory Design
Peso del indicador · Weight: 5
Peso relativo del indicador · Weight %: 22.727273%
Alcance · Scope: National and Regional
Peso del requisito · Weight: 2
Peso relativo del requisito · Weight %: 66.666667%
Fuente · Source: In Place
Referencia · Reference: Last Month

0Don’t meet requirements

Inefficient field routes implemented as any of the facts bellow appear:
- Overlapings in Reps routes and Supervisor's areas
- Trade reps routes do not present logical sequence based on geographic and Retail Classification

0.5Meet requirements partially

Field routes partially efficient implemented, considering:
- Boundaries established in routes defined, avoiding overlaping in Reps routes and Supervisor's areas
- Trade reps routes present logical sequence based on geographic and Retail Classification

1Meet requirements

Efficient field routes implemented considering:
- Boundaries established in routes defined, avoiding overlaping in Reps routes and Supervisor's areas
- Trade reps routes present logical sequence based on geographic and Retail Classification

1.5Exceed requirements

Not applied in this case

2.4.1 - Process and methodology of POP material forecast and distribution

2.4.1 - Process and methodology of POP material forecast and distribution: process and methodology implemented to forecast and distribute to POS right amount of right material (cycle execution) to the right place on time, considering:
- POS information of POP material volume available per store collected by Reps
- POP Material volume available in all Warehouses

Indicador · Indicator: 2.4 - POP Material distribution
Peso del indicador · Weight: 2
Peso relativo del indicador · Weight %: 33.333333%
Alcance · Scope: National and Regional
Peso del requisito · Weight: 2
Peso relativo del requisito · Weight %: 100%
Fuente · Source: In Place
Referencia · Reference: Last Month

0Don’t meet requirements

Process and methodology of POP material not in place

0.5Meet requirements partially

Process and methodology implemented to distribute right amount of right material (cycle execution) to the right place on time, considering:
- POS information of POP material volume available per store collected by Reps
- POP Material volume available in all Warehouses

1Meet requirements

Process and methodology implemented to forecast and distribute to POS right amount of right material (cycle execution) to the right place on time, considering:
- POS information of POP material volume available per store collected by Reps
- POP Material volume available in all Warehouses

1.5Exceed requirements

2.5.1 - Data collection

2.5.1 - Data collection:
-Process implemented according to Nokia's guidelines
- All data required (quanti and quali) fully collected by Trade and Sales Reps
- Data requirements collected by Trade (sample size) and Sales Reps
- Electronic data collection tool implemented (in case of already being available)

Indicador · Indicator: 2.5 - Retail Data Management
Peso del indicador · Weight: 6
Peso relativo del indicador · Weight %: 27.272727%
Alcance · Scope: National and Regional
Peso del requisito · Weight: 2
Peso relativo del requisito · Weight %: 33.333333%
Fuente · Source: In Place
Referencia · Reference: Last Month

0Don’t meet requirements

Any issue in data collection process in place acoording to requirements

0.5Meet requirements partially

Data collection implemented according to Nokia's guidelines.
- Part of quantitative data required (price and availability) collected by Trade Reps
- Data collected by >90% <100% of Trade Reps
- All quantitative data required (price, availability, sell-out, inventory) fully collected by Sales Reps
- Data collected by >=70% <90% of Sales Reps
- Countries with field conector already available (data collection electronic tool) must have system and process implemented and working properly in whole Field Force structure.

1Meet requirements

Data collection implemented according to Nokia's guidelines.
- All quantitative data required (price and availability) fully collected by Trade Reps
- Data collected by 100% of Trade Reps
- All quantitative data required (price, availability, sell-out and inventory) fully collected by Sales Reps
- Data collected by >=90% <100% of Sales Reps
- Countries with field conector already available (data collection electronic tool) must have system and process implemented and working properly in whole Field Force structure.

1.5Exceed requirements

Data collection implemented according to Nokia's guidelines.
- All qualitative and quantitative (price, availability) data required fully collected by Trade Reps
- Data collected by 100% of Trade Reps
- All quantitative data required (price, availability, sell-out and inventory) fully collected by Sales Reps
- Data collected by 100% of Sales Reps
- Countries with field conector already available (data collection electronic tool) must have system and process implemented, working properly in whole Field Force structure.

2.5.2 - Data validation

2.5.2 - Data validation:
- Process implemented according to Nokia's guidelines
- Extraction, validation and data storage in place
- Cross checking by supervisors and back-office
- Retail Module used as data consolidation tool
- Commitment to confidentiality terms (Security in information)

Indicador · Indicator: 2.5 - Retail Data Management
Peso del indicador · Weight: 6
Peso relativo del indicador · Weight %: 27.272727%
Alcance · Scope: National and Regional
Peso del requisito · Weight: 2
Peso relativo del requisito · Weight %: 33.333333%
Fuente · Source: In Place
Referencia · Reference: Last Month

0Don’t meet requirements

Any issue in data validation process in place acoording to requirements

0.5Meet requirements partially

Data valildation process implemented according to Nokia's guidelines, but there is no use of Retail Module as data collection tool.
- Extraction, validation and data storage in place
- Cross checking by supervisors and back-office
- High credibility in data reported
- Commitment to confidentiality terms (Security in information)

1Meet requirements

Data validation process implemented according to Nokia's guidelines.
- Extraction, validation and data storage in place
- Cross checking by supervisors and back-office
- Retail Module used as data consolidation tool
- Commitment to confidentiality terms
- Commitment to confidentiality terms (Security in information)

1.5Exceed requirements

Data validation process implemented according to Nokia's guidelines.
- Extraction, validation and data storage in place
- Cross checking by supervisors and back-office
- Cross checking by independent company
- Retail Module used as data consolidation tool
- Commitment to confidentiality terms (Security in information)

2.5.3 - Data reporting

2.5.3 - Data reporting: Reports delivered according to data requirements established by Nokia in terms of:
- Type and amount of analyses
- Quality of analyses to support decision making
- Punctutality
- Retail module used as source of information

Indicador · Indicator: 2.5 - Retail Data Management
Peso del indicador · Weight: 6
Peso relativo del indicador · Weight %: 27.272727%
Alcance · Scope: National and Regional
Peso del requisito · Weight: 2
Peso relativo del requisito · Weight %: 33.333333%
Fuente · Source: Data Report
Weekly Report
Ad-hoc reports
Referencia · Reference: Last Month

0Don’t meet requirements

Reports provided to Nokia don't attend to requirements demanded

0.5Meet requirements partially

Reports provided to Nokia attend to:
- Type and amount of analyses
- Quality of analyses to support decision making
- Retail module used as source of information
But, analyses are not reported on time (punctuality)

1Meet requirements

Reports provided to Nokia attend to:
- Type and amount of analyses
- Quality of analyses to support decision making
- Punctuality
- Retail module used as source of information

1.5Exceed requirements

Reports provided to Nokia attend to:
- Type and amount of analyses
- Quality of analyses to support decision making
- Punctuality
- Retail module used as source of information
Additionally, reports are well evaluated by Nokia's managers (Retail Channel Manager, Sales Director, General Manager) as an important tool to take decisions.

2.6.1 - PMO on time

2.6.1 - PMO on time: activities of PMO developed on time

Indicador · Indicator: 2.6 - PMO's follow up
Peso del indicador · Weight: 2
Peso relativo del indicador · Weight %: 9.090909%
Alcance · Scope: National
Peso del requisito · Weight: 1.5
Peso relativo del requisito · Weight %: 75%
Fuente · Source: PMO report
Referencia · Reference: Last Quarter

0Don’t meet requirements

> 10% of delayed activities

0.5Meet requirements partially

>5% to <=10% of delayed activities

1Meet requirements

<=5% of delayed activities

1.5Exceed requirements

0% of delayed activities

2.6.2 - PMO's sessions attendance

2.6.2 - PMO's sessions attendance: attend to PMO weekly meetings

Indicador · Indicator: 2.6 - PMO's follow up
Peso del indicador · Weight: 2
Peso relativo del indicador · Weight %: 9.090909%
Alcance · Scope: National
Peso del requisito · Weight: 0.5
Peso relativo del requisito · Weight %: 25%
Fuente · Source: PMO report
Referencia · Reference: Last Quarter

0Don’t meet requirements

<80% of PMO sessions attended

0.5Meet requirements partially

>=80% <90% of PMO sessions attended

1Meet requirements

>=90% of PMO sessions attended

1.5Exceed requirements

100% of PMO sessions attended and Vendor proactively input activities in PMO

3.1.1 - Supervision process

3.1.1 - Supervision process: indirect and direct supervision planned and executed according to Nokia's guidelines:
- Supervision planning
- Number of direct and indirect supervisions
- Quality of supervision (evaluation + feedback "rituals" + action plan development and follow up)

Indicador · Indicator: 3.1 - Supervision Model
Peso del indicador · Weight: 4
Peso relativo del indicador · Weight %: 18.181818%
Alcance · Scope: National and Regional
Peso del requisito · Weight: 3
Peso relativo del requisito · Weight %: 75%
Fuente · Source: Agency Report +

Market Visit Sample:
- 3 evaluations done by Retail Country Manager (one each month) – WEIGHT: 40% of the whole score
- 1 evaluation at the end of the quarter conducted by Retail Country Manager, LTA Retail Managers and Vendor’s Retail Managers – WEIGHT: 60% of the whole score
• Market sample should consider 10 stores (HQ, A, B and C) to be elected in evaluation’s day
Referencia · Reference: Last Quarter

0Don’t meet requirements

Indirect and direct supervision not planned or executed according to Nokia's guidelines, happening one of the following facts:
- Supervision not planned
- <80% of number of direct supervisions
- <50% of indirect supervisions
- Low quality of supervision (evaluation process + feedback "rituals" + action plan development and follow up)

0.5Meet requirements partially

Indirect and direct supervision planned and executed according to Nokia's guidelines:
- Supervision planning
- >=80% <100% of number of direct supervisions
- >=50% <80% of indirect supervisions
- High quality of supervision (evaluation process + feedback "rituals" + action plan development and follow up)

1Meet requirements

Indirect and direct supervision planned and executed according to Nokia's guidelines:
- Supervision planning
- >=80% <100% of number of direct and indirect supervisions
- High quality of supervision (evaluation process + feedback "rituals" + action plan development and follow up)

1.5Exceed requirements

Indirect and direct supervision planned and executed according to Nokia's guidelines:
- Supervision planning
- >=100% of number of direct and indirect supervisions
- High quality of supervision (evaluation process + feedback "rituals" + action plan development and follow up)

3.1.2 - Manager's supervision

3.1.2 - Manager's supervision: supervisors are formally evaluated by Managers:
- Supervisor's performance (quantitative targets, POS execution and team performance)
- Way of working (leadership, coaching, planning, problem-solving, supervision etc)

Indicador · Indicator: 3.1 - Supervision Model
Peso del indicador · Weight: 4
Peso relativo del indicador · Weight %: 18.181818%
Alcance · Scope: National and Regional
Peso del requisito · Weight: 1
Peso relativo del requisito · Weight %: 25%
Fuente · Source: Agency Report +

Market Visit Sample:
- 3 evaluations done by Retail Country Manager (one each month) – WEIGHT: 40% of the whole score
- 1 evaluation at the end of the quarter conducted by Retail Country Manager, LTA Retail Managers and Vendor’s Retail Managers – WEIGHT: 60% of the whole score
• Market sample should consider 10 stores (HQ, A, B and C) to be elected in evaluation’s day
Referencia · Reference: Last Quarter

0Don’t meet requirements

There is no formal manager's supervision process in place

0.5Meet requirements partially

Supervisors are formally evaluated by Managers at least quarterly basis:
- Supervisor's performance (quantitative targets, execution and quality of their teams)
- Way of working (leadership, coaching, planning, problem-solving, supervision etc)

1Meet requirements

Supervisors are formally evaluated by Managers at least bi-monthly basis:
- Supervisor's performance (quantitative targets, execution and quality of their teams)
- Way of working (leadership, coaching, planning, problem-solving, supervision etc)

1.5Exceed requirements

Supervisors are formally evaluated by Managers at least monthly basis:
- Supervisor's performance (quantitative targets, execution and quality of their teams)
- Way of working (leadership, coaching, planning, problem- solving, supervision etc)

3.2.1 - FEG implementation

3.2.1 - FEG implementation: FEG implemented according to Nokia's guidelines in terms of:
- Planning
- Relationship
- Communication
- Execution (visit steps, POS dominance)
- Field force know and apply service level according to Nokia's guidelines
- Field Force clearly present high level of sales skills

Indicador · Indicator: 3.2 - FEG (Field Execution Guide)
Peso del indicador · Weight: 7
Peso relativo del indicador · Weight %: 31.818182%
Alcance · Scope: National and Regional
Peso del requisito · Weight: 7
Peso relativo del requisito · Weight %: 100%
Fuente · Source: Agency Report +

Market Visit Sample:
- 3 evaluations done by Retail Country Manager (one each month) – WEIGHT: 40% of the whole score
- 1 evaluation at the end of the quarter conducted by Retail Country Manager, LTA Retail Managers and Vendor’s Retail Managers – WEIGHT: 60% of the whole score
• Market sample should consider 10 stores (HQ, A, B and C) to be elected in evaluation’s day
Referencia · Reference: Last Quarter

0Don’t meet requirements

FEG implemented in <70% of stores according to Nokia's guidelines in terms of:
- Planning
- Relationship
- Communication
- Execution (visit steps and POS dominance)
- Field force know and apply service level according to Nokia's guidelines
- Field Force clearly present high level of sales skills

0.5Meet requirements partially

FEG implemented in >=70% <80% of stores according to Nokia's guidelines in terms of:
- Planning
- Relationship
- Communication
- Execution (visit steps and POS dominance)
- Field force know and apply service level according to Nokia's guidelines
- Field Force clearly present high level of sales skills

1Meet requirements

FEG implemented in >=80% <90% of stores according to Nokia's guidelines in terms of:
- Planning
- Relationship
- Communication
- Execution (visit steps and POS dominance)
- Field force know and apply service level according to Nokia's guidelines
- Field Force clearly present high level of sales skills

1.5Exceed requirements

FEG implemented in >=90% of stores according to Nokia's guidelines in terms of:
- Planning
- Relationship
- Communication
- Execution (visit steps and POS dominance)
- Field force know and apply service level according to Nokia's guidelines
- Field Force clearly present high level of sales skills

3.3.1 - MEG implementation

3.3.1 - MEG implementation: MEG implemented according to Nokia's guidelines in terms of:
- Cycle execution (right material, right time, right POS)
- Right POP material portfolio according to each store classification
- Right POP material implemented according to adequated Spaces in the POS
- POP Material implemented in all Database (HQ, A, B and C)

Indicador · Indicator: 3.3 - MEG (Merchandising Execution Guide)
Peso del indicador · Weight: 7
Peso relativo del indicador · Weight %: 31.818182%
Alcance · Scope: National and Regional
Peso del requisito · Weight: 7
Peso relativo del requisito · Weight %: 100%
Fuente · Source: Agency Report +

Market Visit Sample:
- 3 evaluations done by Retail Country Manager (one each month) – WEIGHT: 40% of the whole score
- 1 evaluation at the end of the quarter conducted by Retail Country Manager, LTA Retail Managers and Vendor’s Retail Managers – WEIGHT: 60% of the whole score
• Market sample should consider 10 stores (HQ, A, B and C) to be elected in evaluation’s day
Referencia · Reference: Last Quarter

0Don’t meet requirements

MEG implemented presenting any issue according to Nokia's guidelines in terms of:
- Cycle execution
- Right POP material portfolio according to each store classification
- Right POP material implemented according to adequated Spaces in the POS
And POP material not implemented in Stores HQ and A

0.5Meet requirements partially

MEG implemented according to Nokia's guidelines in terms of:
- Cycle execution
- Right POP material portfolio according to each store classification
- Right POP material implemented according to adequated Spaces in the POS
- POP Material implemented in Stores HQ and A

1Meet requirements

1.5Exceed requirements

Not applied in this case

3.4.1 - SOT implementation

3.4.1 - SOT implementation: SOT implemented according to Nokia's guidelines with clear monitoring, communication process and people commitment

Indicador · Indicator: 3.4 - SOT (Sales objectives and Tracking)
Peso del indicador · Weight: 4
Peso relativo del indicador · Weight %: 18.181818%
Alcance · Scope: National and Regional
Peso del requisito · Weight: 4
Peso relativo del requisito · Weight %: 100%
Fuente · Source: Agency Report +

Market Visit Sample:
- 3 evaluations done by Retail Country Manager (one each month) – WEIGHT: 40% of the whole score
- 1 evaluation at the end of the quarter conducted by Retail Country Manager, LTA Retail Managers and Vendor’s Retail Managers – WEIGHT: 60% of the whole score
• Market sample should consider 10 stores (HQ, A, B and C) to be elected in evaluation’s day
Referencia · Reference: Last Quarter

0Don’t meet requirements

SOT implemented presenting any issue according to Nokia's guidelines

0.5Meet requirements partially

SOT implemented according to Nokia's guidelines with clear monitoring, communication process and people commitment.
Managers, supervisors and reps are fully aware of their consolidated targets and current achievements.

1Meet requirements

SOT implemented according to Nokia's guidelines with clear monitoring, communication process and people commitment.
Managers, supervisors and reps are fully aware of their targets and current achievements at least per product price band.

1.5Exceed requirements

4.1.1 - Weighted distribution target

4.1.1 - Weighted distribution target: Achieve weighted distribution target in region's covered by the Retail Program*
*Important: For countries regionally managed, each region must be on target with weighted distribution

Indicador · Indicator: 4.1 - Weighted Distribution
Peso del indicador · Weight: 1
Peso relativo del indicador · Weight %: 4.545455%
Alcance · Scope: National and Regional
Peso del requisito · Weight: 1.86
Peso relativo del requisito · Weight %: 186%
Fuente · Source: Internal Data:
(Sell Out Nokia DNA Collection / Total Sell Out Nokia Carriers)
Referencia · Reference: Last Month

0Don’t meet requirements

<90% of target accomplishment

0.5Meet requirements partially

>=90% <100% of target accomplishment

1Meet requirements

>=100% <105% of target accomplishment

1.5Exceed requirements

>=105% of target accomplishment

4.2.1 - Trade Reps productivity target

4.2.1 - Trade Reps productivity target: (Calls month / Number of Reps / Working Days)

Indicador · Indicator: 4.2 - Trade Reps Productivity
Peso del indicador · Weight: 2
Peso relativo del indicador · Weight %: 9.090909%
Alcance · Scope: National and Regional
Peso del requisito · Weight: 2.86
Peso relativo del requisito · Weight %: 143%
Fuente · Source: Agency Report (Cards signeds prooving calls done in POS)
Referencia · Reference: Last Quarter

0Don’t meet requirements

<14 visits per day

0.5Meet requirements partially

>=14 <17visits per day

1Meet requirements

1.5Exceed requirements

Not applied in this case

4.3.1 - Trade Reps Calls Month

4.3.1 - Trade Reps Calls Month: Total calls month accomplished vs Planned Calls (number of reps X productivity target X working days)

Indicador · Indicator: 4.3 - Trade Reps Calls Month
Peso del indicador · Weight: 2
Peso relativo del indicador · Weight %: 9.090909%
Alcance · Scope: National and Regional
Peso del requisito · Weight: 2.86
Peso relativo del requisito · Weight %: 143%
Fuente · Source: Agency Report
Referencia · Reference: Last Half

0Don’t meet requirements

<85% of calls accomplishment

0.5Meet requirements partially

>=85% <95% of calls accomplishment

1Meet requirements

>95% <=100% of calls accomplishment

1.5Exceed requirements

Not applied in this case

4.4.1 - Trade Reps Calls Accomplishment

4.4.1 - Trade Reps Calls Accomplishment: accomplish to calls reported monthly

Indicador · Indicator: 4.4 - Trade Reps Calls Accomplishment
Peso del indicador · Weight: 2
Peso relativo del indicador · Weight %: 9.090909%
Alcance · Scope: National and Regional
Peso del requisito · Weight: 2.86
Peso relativo del requisito · Weight %: 143%
Fuente · Source: Retail Audit (Atento)
Referencia · Reference: Last Quarter

0Don’t meet requirements

<85% of calls accomplishment

0.5Meet requirements partially

>=85% <90% of calls accomplishment

1Meet requirements

>=90% <=95% of calls accomplishment

1.5Exceed requirements

>=95% of calls accomplishment

4.5.1 - Sales Reps presence accomplishment

4.5.1 - Sales Reps presence accomplishment: Commitment to service level in stores covered by Sales Reps, measuring average time of stores without sales reps (it must consider replacement and vacation of Field Force)

Indicador · Indicator: 4.5 - Sales Reps presence
Peso del indicador · Weight: 2
Peso relativo del indicador · Weight %: 9.090909%
Alcance · Scope: National and Regional
Peso del requisito · Weight: 2.86
Peso relativo del requisito · Weight %: 71.5%
Fuente · Source: Agency Report (Cards signed comproving visit in POS)
Referencia · Reference: Last Quarter

0Don’t meet requirements

<85% of target accomplishment

0.5Meet requirements partially

>=85% <90% of target accomplishment

1Meet requirements

>=90% <=100% of target accomplishment

1.5Exceed requirements

Not applied in this case

4.6.1 - Sales Volume target

4.6.1 - Sales Volume target: achieve sales volume target for stores covered by Sales Reps

Indicador · Indicator: 4.6 - Sales Volume
Peso del indicador · Weight: 4
Peso relativo del indicador · Weight %: 18.181818%
Alcance · Scope: National and Regional
Peso del requisito · Weight: 4.8600000000000003
Peso relativo del requisito · Weight %: 121.5%
Fuente · Source: Data Report
Referencia · Reference: Last Half

0Don’t meet requirements

<90% of target accomplishment

0.5Meet requirements partially

>=90% <100% of target accomplishment

1Meet requirements

>=100% <105% of target accomplishment

1.5Exceed requirements

>=105% of target accomplishment

4.7.1 - Market Share target

4.7.1 - Market Share target: achieve market share target for stores covered by Sales Reps

Indicador · Indicator: 4.7 - Market Share
Peso del indicador · Weight: 3
Peso relativo del indicador · Weight %: 13.636364%
Alcance · Scope: National
Peso del requisito · Weight: 3.86
Peso relativo del requisito · Weight %: 128.666667%
Fuente · Source: Data Report
(Nielsen if available)
Referencia · Reference: Last Half

0Don’t meet requirements

<90% of target accomplishment

0.5Meet requirements partially

>=90% <100% of target accomplishment

1Meet requirements

>=100% <105% of target accomplishment

1.5Exceed requirements

>=105% of target accomplishment

4.8.1 - Share of Visibility target

4.8.1 - Share of Visibility target: achieve share of visibility target

Indicador · Indicator: 4.8 - Share of Visibility
Peso del indicador · Weight: 4
Peso relativo del indicador · Weight %: 18.181818%
Alcance · Scope: National and Regional
Peso del requisito · Weight: 0
Peso relativo del requisito · Weight %: 0%
Fuente · Source: In Store Metrics
- Nielsen
Referencia · Reference: Last Quarter

0Don’t meet requirements

<90% of target accomplishment

0.5Meet requirements partially

>=90% <100% of target accomplishment

1Meet requirements

>=100% <105% of target accomplishment

1.5Exceed requirements

>=105% of target accomplishment

4.9.1 - Nokia Noquea target

4.9.1 - Nokia Noquea target: achieve Nokia Noquea's quantitative target according to Nokia's guidelines

Indicador · Indicator: 4.9 - Store's staff training
Peso del indicador · Weight: 2
Peso relativo del indicador · Weight %: 9.090909%
Alcance · Scope: National and Regional
Peso del requisito · Weight: 0
Peso relativo del requisito · Weight %: 0%
Fuente · Source: Agency report (Validated by Mkt Services)
Referencia · Reference: Last Half

0Don’t meet requirements

<90% of target accomplishment according to Nokia's guideline

0.5Meet requirements partially

>=90% <95% target accomplishment according to Nokia's guidelines

1Meet requirements

>=95% of target accomplishment according to Nokia's guidelines

1.5Exceed requirements

>=100% of target accomplishment according to Nokia's guidelines

4.9.2 - L1 training target

4.9.2 - L1 training target: achieve L1 training quantitative target according to Nokia's guidelines

Indicador · Indicator: 4.9 - Store's staff training
Peso del indicador · Weight: 2
Peso relativo del indicador · Weight %: 9.090909%
Alcance · Scope: National and Regional
Peso del requisito · Weight: 0
Peso relativo del requisito · Weight %: 0%
Fuente · Source: Agency report (Validated by Mkt Services)
Referencia · Reference: Last Half

0Don’t meet requirements

<90% of target accomplishment according to Nokia's guideline

0.5Meet requirements partially

>=90% <95% target accomplishment according to Nokia's guidelines

1Meet requirements

>=95% of target accomplishment according to Nokia's guidelines

1.5Exceed requirements

>=100% of target accomplishment according to Nokia's guidelines

5.1.1 - Offices' coverage

5.1.1 - Offices' coverage: offices available for supervisors and managers to execute planning and controlling activities

Indicador · Indicator: 5.1 - Offices
Peso del indicador · Weight: 2.5
Peso relativo del indicador · Weight %: 41.666667%
Alcance · Scope: National and Regional
Peso del requisito · Weight: 1.5
Peso relativo del requisito · Weight %: 60%
Fuente · Source: In Place
Referencia · Reference: Last Month

0Don’t meet requirements

Offices available for <80% of supervisors and managers.

0.5Meet requirements partially

Offices available for >=80% <90% of supervisors and managers.
To the others (>=10% <20%) without office, telecommuting facility is provided (computer, high-speed internet, fax and printer).

1Meet requirements

Offices available for >=90% of supervisors and managers.
To the others (<=10%) without office, telecommuting facility is provided (computer, high-speed internet, fax and printer).

1.5Exceed requirements

Offices available for 100% of supervisors and managers and 80% of Reps

5.1.2 - Offices' facillities

5.1.2 - Offices' facillities: offices must present at least:
- Work station with computers, high-speed internet and telephone
- IT Network
- Fax
- Conference call facility
- Meeting Room (10 people)
- Training facilities
In compliance with FF fair labour practises (Occupational health and safety protection and employee amenities)

Indicador · Indicator: 5.1 - Offices
Peso del indicador · Weight: 2.5
Peso relativo del indicador · Weight %: 41.666667%
Alcance · Scope: National and Regional
Peso del requisito · Weight: 1
Peso relativo del requisito · Weight %: 40%
Fuente · Source: In Place
Referencia · Reference: Last Month

0Don’t meet requirements

<80% of the offices present at least:
- Work station with computers, high-speed internet and telephone
- IT Network
- Fax
- Conference call facility
- Meeting Room (10 people)
- Training facilities
In compliance with FF labour practises (Occupational health and safety protection and employee amenities)

0.5Meet requirements partially

>=80% <90% of the offices present at least:
- Work station with computers, high-speed internet and telephone
- IT Network
- Fax
- Conference call facility
- Meeting Room (10 people)
- Training facilities
In compliance with FF labour practises (Occupational health and safety protection and Employee amenities)

1Meet requirements

>=90% <100% of the offices present at least:
- Work station with computers, high-speed internet and telephone
- IT Network
- Fax
- Conference call facility
- Meeting Room (10 people)
- Training facilities
In compliance with FF fair labour practises (Occupational health and safety protection and Employee amenities)

1.5Exceed requirements

100% of the offices present at least:
- Work station with computers, high-speed internet and telephone
- IT Network
- Fax
- Conference call facility
- Meeting Room (10 people)
- Training facilities
- Video-conference connecting all offices
In compliance with FF fair labour practises (Occupational health and safety protection and Employee amenities)

5.2.1 - Warehouses' coverage

5.2.1 - Warehouses' coverage: warehouses available in main cities pre-defined by Retail Country Manager and to the other cities provide adequated conditions to storage POP material

Indicador · Indicator: 5.2 - Warehouses
Peso del indicador · Weight: 2.5
Peso relativo del indicador · Weight %: 41.666667%
Alcance · Scope: National and Regional
Peso del requisito · Weight: 1.5
Peso relativo del requisito · Weight %: 60%
Fuente · Source: In Place
Referencia · Reference: Last Month

0Don’t meet requirements

Warehouses not available in main cities pre-define by Country Retail Manager

0.5Meet requirements partially

Warehouses available in main cities pre-defined by Country Retail Manager

1Meet requirements

Warehouses available in main cities pre-defined by Retail Country Manager and to the other cities provide adequated conditions to storage POP material

1.5Exceed requirements

Warehouses available in >=80% of the cities where supervisors are allocated and to the other cities provide adequated conditions to storage POP material

5.2.2 - Warehouses' infra-structure

5.2.2 - Warehouses' infra-structure: 20% of warehouses, which represent 80% of POP material volume, must be structured at least with:
- Available room to storage the necessary POP material Volume (at least 15 m3)
- Security and Insurance policy
- Inbound and outbound controlling of POP material
- Weekly inventory report

Indicador · Indicator: 5.2 - Warehouses
Peso del indicador · Weight: 2.5
Peso relativo del indicador · Weight %: 41.666667%
Alcance · Scope: National and Regional
Peso del requisito · Weight: 1
Peso relativo del requisito · Weight %: 40%
Fuente · Source: In Place
Referencia · Reference: Last Month

0Don’t meet requirements

20% of warehouses, which represent 80% of POP material volume, are not structured at least with:
- Available room to storage the necessary POP material Volume (at least 15 m3)
- Security and Insurance policy
- Inbound and outbound controlling of POP material
- Weekly inventory report

0.5Meet requirements partially

Not applied in this case

1Meet requirements

20% of warehouses, which represent 80% of POP material volume, are structured at least with:
- Available room to storage the necessary POP material Volume (at least 15 m3)
- Security and Insurance policy
- Inbound and outbound controlling of POP material
- Weekly inventory report

1.5Exceed requirements

5.3.1 - Service level from Back-office

5.3.1 - Service level from Back-office: back-office provides service level assuring the adequated support to the front-end team demands (Field force focus = execution)

Indicador · Indicator: 5.3 - Back-office
Peso del indicador · Weight: 1
Peso relativo del indicador · Weight %: 16.666667%
Alcance · Scope: National
Peso del requisito · Weight: 1
Peso relativo del requisito · Weight %: 100%
Fuente · Source: Climate Survey (Evaluation Block: Back-office)
Referencia · Reference: Last Month

0Don’t meet requirements

Back-office don't provide the adequated service level for all demand from front-end team

0.5Meet requirements partially

Not applied in this case

1Meet requirements

Back-office provides service level assuring the adequated support to the front-end team demands (Field force focus = execution)

1.5Exceed requirements

Not applied in this case

6.1.1 - New Solutions

6.1.1 - New Solutions: At least one relevant new solution* which can be a tool, competitor's benchmark or new modus operandi that leverages service level of current program.
*New Solution can also be pre-required in agreement between retail manager and Vendor

Indicador · Indicator: 6.1 - Innovative Solutions
Peso del indicador · Weight: 2.5
Peso relativo del indicador · Weight %: 50%
Alcance · Scope: National
Peso del requisito · Weight: 2.5
Peso relativo del requisito · Weight %: 100%
Fuente · Source: Agency Report
Referencia · Reference: Last Quarter

0Don’t meet requirements

Didn't present any new solution

0.5Meet requirements partially

Not applied in this case

1Meet requirements

At least one new solution successfull implemented

1.5Exceed requirements

At least one new solution implemented resulting in Best Practice for Retail Program

6.2.1 - Resources Optimization

6.2.1 - Resources Optimization: At least one relevant improvement in current resources or processes that optimizes Vendor's activites representing cost savings for the program, which must be reoriented for improvements in current program's activities

Indicador · Indicator: 6.2 - Resources optimization
Peso del indicador · Weight: 2.5
Peso relativo del indicador · Weight %: 50%
Alcance · Scope: National
Peso del requisito · Weight: 2.5
Peso relativo del requisito · Weight %: 100%
Fuente · Source: Agency Report
Referencia · Reference: Last Quarter

0Don’t meet requirements

Didn't present any new solution

0.5Meet requirements partially

Not applied in this case

1Meet requirements

At least one relevant improvement in current resources or processes successfull implemented resulting in cost savings of at least 10% a month program cost

1.5Exceed requirements

At least one relevant improvement in current resources or processes successfull implemented resulting in cost savings of at least 10% and becoming Best Practice for Retail Program

6.3.1 - TBD by Retail Country Manager (Any local issue to follow)

Indicador · Indicator: 6.3 - TBD by Retail Country Manager
Peso del indicador · Weight: 0
Peso relativo del indicador · Weight %: 0%
Alcance · Scope: —
Peso del requisito · Weight: —
Peso relativo del requisito · Weight %: —
Fuente · Source: —
Referencia · Reference: —

0Don’t meet requirements

Sin contenido en esta celda del original.

0.5Meet requirements partially

Sin contenido en esta celda del original.

1Meet requirements

Sin contenido en esta celda del original.

1.5Exceed requirements

Sin contenido en esta celda del original.